Monaco is the first revenue engine for startups. We're building the AI native platform that replaces legacy CRM and disparate sales point solutions.

About the role

We are looking for a Founding Account Manager to own the post-sales customer relationship and drive expansion across our book of business. This is a high-ownership role at the intersection of sales, customer success, and product—where you’ll shape how Monaco grows its customers from day one.

What you’ll do:

• Own the full post-sales customer relationship from onboarding through renewal and expansion

• Drive net revenue retention by identifying and closing upsell opportunities

• Partner closely with Implementation and Sales to ensure seamless handoffs and fast time-to-value

• Serve as the voice of the customer internally, surfacing product feedback and market insights to Product and Engineering

• Build post-sales playbooks, health scoring, and account planning processes from the ground up

• Collaborate with broader team on servicing strategic accounts, leveraging deep product knowledge to act as human layer between the platform and our customers

• Build and refine TAMs as customers expand or alter their ideal customer profiles (ICP) and enable teams on outbound success

What we’re looking for:

• Prior experience as an Account Executive or in a quota-carrying sales role - this is a sales-led product

• Alternatively: technically strong and comfortable with data, SQL, and hacking together solutions with a consultative background

• Relentless work ethic and an extremely high bar for quality

• Strong communication and ability to build trust with founders, CROs, and revenue leaders

• Comfort operating in ambiguity at an early-stage company where processes don’t yet exist

Nice to have

• Experience with CRM, sales engagement, or revenue operations tools

• Prior experience at a high-growth B2B SaaS startup

• Network within the startup and venture ecosystem