About Profound

Profound is on a mission to help companies understand and control their AI presence. The Customer Marketing Engineer is a technical, customer-facing role that works closely with the Engagement and Account Management teams to automate marketing workflows. This person partners with our customers to design, configure, implement, and optimize complex workflow solutions using Profound’s platform, and then helps elevate solutions into reusable assets for broader customer impact.

What You’ll Do

• Engage directly with customers to design and deploy tailored workflows using Profound’s Workflows product (https://www.tryprofound.com/features/workflows)

• Translate business objectives into technically sound workflow architectures involving Workflow UI, SQL, Python, APIs, and integrations.

• Build, test, and optimize data-driven workflow configurations that accelerate customer outcomes and adoption.

• Create technical assets, building blocks, use case examples, solution patterns, and best practices to help customers and internal teams scale.

• Lead technical workshops, onboarding sessions, and deep-dive presentations with customers to ensure high-touch success.

• Identify opportunities to boost product adoption through creative technical solutions and workflow innovations.

• Transform technical customer achievements into reusable templates, playbooks, and promotion assets.

• Collaborate closely with Product, Engineering, Sales, and Customer Success teams to align roadmap priorities with what strategic customers are building.

• Serve as a technical voice for customers internally; sharing insights, requirements, and patterns that shape product evolution.

Who You Are

• 3+ years in customer-facing roles blending engineering and solution delivery (e.g., Solutions Engineering, Customer Engineer, Forward Deployed Engineer, etc.).

• Strong hands-on experience with workflow and automation tools like Profound Workflows. Big plus if you have extensive experience working in Profound.

• Comfortable with APIs, SQL, Python, data integration patterns, automation workflows, and troubleshooting technical implementations.

• Ability to translate complex technical workflows into clear narratives for both technical and non-technical audiences.

• You enjoy solving problems in partnership with customers and turning their successes into winning stories.

• Thrive working across product, success, sales, and marketing teams to drive impact.

Nice to have

• Familiarity with writing public-facing technical content, demos, or developer docs.

• Prior work with enterprise customers and strategic account engagement.

• Experience or strong interest in the Marketing tech stack and integrations.

This is an on-site role in our Union Square office—designed for builders who thrive on speed, iteration, and impact.

For this role, the expected base salary range is $140,000 – $200,000. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.