Be one of the first members of the Customer Success Team at Slope, where we are at the forefront of digitizing the B2B economy. In this role, you will play a pivotal role bridging the experience between our business customers and our products. You’ll help evolve our automated customer support framework as we scale. We expect a collaborative approach with risk, engineering, data, and compliance. We’re looking for a self-starter, who is an expert problem solver, clear and empathetic communicator, quick learner and operator, and has demonstrated success dealing with uncertainty.

Why work with us?

• You will get the chance to be an early team member at a fast-growth Y-Combinator-backed startup. We truly believe that it’s about slope — not where you start but how fast we and you are growing and iterating

• We are growing insanely fast and are well-funded. This is a once-in-a-lifetime opportunity to join our rocketship and build from the ground up!

• We’re a tight-knit, intense team, from which you'll learn a ton and have ownership

• Work with seasoned second-time founders and operators

Responsibilities

• Respond to customer inquiries via phone, email, and SMS promptly and professionally.

• Provide accurate information, problem solving suggestions, and ensure a 1-contact resolution.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Ensure customer satisfaction and provide white-glove customer support.

• Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance.

• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.

• Handle escalated calls and issues, resolving more complex customer issues in an effective and empathic manner.

Requirements

• 2-3 years of Customer Success/Support experience.

• Strong computer and data entry skills.

• Excellent communication skills, both verbal and written.

• Strong problem-solving skills and ability to think on your feet.

• Proficient in using computers and various software applications.

• Bachelor degree or equivalent required.

• Google Suite and/or Microsoft Word, Excel and Outlook.

• Attention to detail, with the ability to work in a fast paced environment.

• Impeccable attention to details while effectively multi-tasking.

• Being autonomous, proactive and a fast-learner (Slope! ⚡).

• Have a sense of urgency to tackle any task at hand.

• Enthusiastic team player with a strong work ethic. No job is too big or too small.

Bonus points

● Background in lending, payments, FinTech, and/or Fin Ops.

● Previous experience at a high-growth, fast-paced startup.

●Passionate about helping small businesses grow.