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Customer Support Associate

Slope

Slope

Customer Service
Salt Lake City, UT, USA
Posted on Aug 22, 2024

Be one of the first members of the Customer Success Team at Slope, where we are at the forefront of digitizing the B2B economy. In this role, you will play a pivotal role bridging the experience between our business customers and our products. You’ll help evolve our automated customer support framework as we scale. We expect a collaborative approach with risk, engineering, data, and compliance. We’re looking for a self-starter, who is an expert problem solver, clear and empathetic communicator, quick learner and operator, and has demonstrated success dealing with uncertainty.

Why work with us?

  • You will get the chance to be an early team member at a fast-growth Y-Combinator-backed startup. We truly believe that it’s about slope — not where you start but how fast we and you are growing and iterating

  • We are growing insanely fast and are well-funded. This is a once-in-a-lifetime opportunity to join our rocketship and build from the ground up!

  • We’re a tight-knit, intense team, from which you'll learn a ton and have ownership

  • Work with seasoned second-time founders and operators

Responsibilities

  • Respond to customer inquiries via phone, email, and SMS promptly and professionally.

  • Provide accurate information, problem solving suggestions, and ensure a 1-contact resolution.

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

  • Ensure customer satisfaction and provide white-glove customer support.

  • Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance.

  • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.

  • Handle escalated calls and issues, resolving more complex customer issues in an effective and empathic manner.

Requirements

  • 2-3 years of Customer Success/Support experience.

  • Strong computer and data entry skills.

  • Excellent communication skills, both verbal and written.

  • Strong problem-solving skills and ability to think on your feet.

  • Proficient in using computers and various software applications.

  • Bachelor degree or equivalent required.

  • Google Suite and/or Microsoft Word, Excel and Outlook.

  • Attention to detail, with the ability to work in a fast paced environment.

  • Impeccable attention to details while effectively multi-tasking.

  • Being autonomous, proactive and a fast-learner (Slope! ⚡).

  • Have a sense of urgency to tackle any task at hand.

  • Enthusiastic team player with a strong work ethic. No job is too big or too small.

Bonus points

● Background in lending, payments, FinTech, and/or Fin Ops.

● Previous experience at a high-growth, fast-paced startup.

●Passionate about helping small businesses grow.